Privacy Policy

Last updated: 12 Nov 2025

1. Information Collection

Personal Information: We collect your name, email address, phone number, and billing/shipping addresses when you place an order or create an account. This information is used for processing your orders, managing your account, and providing customer support.

Payment Information: We use Razorpay to process payments. We do not store your credit card, debit card, or bank account details. This information is handled securely by Razorpay.

Usage Data: We automatically collect your IP address, browser type, and operating system for website analytics and security purposes. This data helps us improve our website and services.

Cookies: Our website uses cookies to enhance your shopping experience, remember your preferences, and analyze website traffic.

2. Use of Information

We use the collected information to:

Process and track your orders.
Arrange for product delivery and communicate with you about your shipment.
Provide customer service and technical support related to our products, like rebar couplers.
Improve our product offerings and website functionality.
Send you marketing communications, from which you can opt out at any time.

3. Information Sharing

We share your information with trusted third-party service providers for business operations, including:

Razorpay: For secure payment processing.
Logistics Partners: To handle product shipping and delivery.
Analytics Services: For website data analysis.

We will not sell your personal information to third parties. We may disclose your information if required by law or to enforce our policies.

4. Security and Data Retention

We use industry-standard security measures, including SSL encryption, to protect your data. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal obligations.

For Support, Contact Us

📞 +91 95120 88818
📧 info@vvtcoupler.com